Privacy Policy

Propelos ("we", "us", "our") operates the website propelos.com. We are based in Spain and provide AI-powered property search technology to real estate agencies.

If you have questions about this policy or how we handle your data, contact us at: privacy@propelos.com

We collect the following personal data when you interact with our website:

When you use our contact or demo request form:

• Full name
• Email address
• Agency name
• Website URL (optional)
• Phone number (optional)
• Message content (optional)

When you use our demo property search tool:

• Search queries you enter
• Interactions with search results

Automatically when you visit our website:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent
• Referring website
• Cookies and similar tracking technologies (see Section 6)

We use your personal data for the following purposes:

• To respond to your enquiry or demo request
• To communicate with you about our products and services
• To improve our website, demo tool, and overall user experience
• To analyse website traffic and usage patterns
• To comply with legal obligations

We do not sell your personal data to third parties.

We process your personal data under the following legal bases as defined by the General Data Protection Regulation (GDPR):

• Consent: When you submit a form or accept cookies, you consent to us processing the data you provide.
• Legitimate interest: We have a legitimate interest in analysing website usage to improve our services, and in responding to business enquiries.
• Legal obligation: We may process data where required to comply with applicable laws.

We may share your personal data with the following categories of third parties, solely for the purposes described in this policy:

• Email and communication services: To deliver and manage responses to your enquiries (e.g. email delivery providers).
• Analytics providers: To understand how visitors use our website (e.g. Google Analytics or similar).
• Hosting providers: Our website is hosted on third-party infrastructure that may process data on our behalf.
• Form processing services: Third-party services that securely route form submissions to us.

All third-party providers are required to handle your data in accordance with applicable data protection laws.

Our website uses cookies and similar technologies to enhance your experience and analyse usage.

Types of cookies we use:

• Essential cookies: Required for basic website functionality. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website. These are only placed with your consent.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect your experience on our website.

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy:

• Contact form data: Retained for up to 24 months after your last interaction with us, unless you request deletion sooner.
• Analytics data: Retained in anonymised or aggregated form.
• Demo search queries: Not linked to your identity and retained in anonymised form for product improvement.

Under the GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Restriction: Request that we limit how we use your data.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to our processing of your data based on legitimate interest.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at: privacy@propelos.com

We will respond to your request within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Espanola de Proteccion de Datos, AEPD) or your local supervisory authority.

Your data may be processed by third-party providers located outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

For any questions or requests regarding this Privacy Policy or your personal data:

Email: privacy@propelos.com

Location: Marbella, Spain