Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Propelos Technology S.L., a Spanish limited company with its registered office at The Pool Marbella, El Corte Inglés El Capricho, 1 planta Avda. Bulevar Príncipe Alfonso de Hohenlohe 2, Marbella, 29602, Spain (“Propelos”, “we”, “us”, “our”). They govern your use of the website propelos.com (the “Website”) and, if you create an account, of our AI Property Finder and related services (the “Services”). By using the Website or the Services, you agree to these Terms. If you do not agree, please do not use them.

Propelos provides AI-powered property search technology for real estate agencies. The Website presents our products and includes a demo property search tool that shows how our technology works. The Services let an agency connect its listings and put an AI Property Finder on its own website.

You may use our Website for lawful purposes only. You agree not to:

• Use the Website in any way that violates applicable laws or regulations
• Attempt to gain unauthorised access to any part of the Website, its servers, or any connected systems
• Use automated tools, bots, or scripts to scrape, crawl, or extract data from the Website without our written permission
• Interfere with or disrupt the Website or its infrastructure
• Misrepresent your identity or affiliation when submitting enquiries
• Use the demo search tool for any purpose other than evaluating our product

Our Website includes a demo AI property search tool that allows visitors to experience our technology. Please note:

• The demo uses sample property data from Marbella, Spain for illustrative purposes only.
• Property information displayed in the demo may not be current, complete, or accurate.
• The demo does not constitute a property listing service, real estate advice, or an offer to sell any property.
• We make no representations or warranties regarding the accuracy, completeness, or availability of any property information shown in the demo.
• You should not make any property purchase or investment decisions based on information displayed in the demo.

All content on this Website, including but not limited to text, graphics, logos, icons, images, software, and the underlying technology, is the property of Propelos or its licensors and is protected by applicable intellectual property laws.

You may not:

• Copy, reproduce, or distribute any content from our Website without our written consent
• Modify, create derivative works from, or reverse-engineer any part of our technology
• Use our brand name, logo, or trademarks without prior written permission
• Frame or embed our Website or any part of it on another website without our consent, other than the Finder widgets and pages the Services provide for that purpose

When you submit information through our contact form or other communication channels:

• You agree to provide accurate and truthful information
• You consent to us contacting you in response to your enquiry using the details you provide
• Your data will be handled in accordance with our Privacy Policy

We are under no obligation to respond to all enquiries, though we aim to respond promptly.

Our Website may contain links to third-party websites. We do not control or endorse these websites and are not responsible for their content, privacy practices, or availability. Accessing third-party websites is at your own risk.

Sections 8 to 17 apply when you create an account and use the Services. The Services are for businesses only. By creating an account you confirm that you are acting for the purposes of your trade, business or profession, and not as a consumer, and that you are authorised to accept these Terms for your business. Laws that protect only consumers therefore do not apply to the Services.

You must give accurate information when you sign up and keep it up to date. Keep your login details confidential: you are responsible for what happens in your account, and you must tell us promptly at hello@propelos.com if you think someone has used it without permission.

Free preview. After you sign up, you can connect your listings and try the Finder privately on them, free of charge and without a payment card. The preview is not visible to the public and has a usage limit, shown in your account.

Free trial. When you are ready to put the Finder on your website, you choose a plan and enter a payment card at checkout. Your 14-day free trial starts at that moment, when your Finder goes live. We do not charge you during the trial, and we email you 3 days before it ends. Unless you cancel before the trial ends, your paid subscription starts when it ends and we charge the first monthly fee then.

Each plan covers up to a set number of live listings: the properties your Finder can show to buyers. Each plan also covers up to a set number of feed languages: the languages your listings are written in, and any other language you switch on for your Finder. The plans and their prices are shown on our Pricing page and at checkout, in the currency you are offered there.

Fees are billed monthly in advance through our payment provider, Stripe. Your subscription renews automatically each month until you cancel it, and you authorise us to charge your payment card for each monthly period through Stripe.

More listings or languages than your plan allows. If your live listings or your feed languages go over your plan’s limits, we tell you by email straight away. If you are still over, your subscription moves to the plan that covers them from your next renewal date, and we email you at least 7 days before it moves. If you go over our largest plan, we will contact you to agree a plan, and your Finder keeps working in the meantime.

Our prices exclude VAT. What we add depends on where your business is established:

• Spain: we add Spanish VAT (IVA) at the rate in force, currently 21%.
• Elsewhere in the European Union: if you give us a valid VAT number, we charge no VAT and you account for it under the reverse charge.
• Outside the European Union: we charge no Spanish VAT. Your own country’s rules may require you to account for tax yourself.

Stripe calculates taxes at checkout, and your invoices show your VAT number and the reverse-charge wording where it applies.

You can cancel at any time in the Billing area of your account, through Stripe’s customer portal. Cancellation takes effect at the end of the monthly period you have already paid for, or at the end of the free trial if you cancel during it; your Finder keeps working until then. Fees for a period that has already started are not refunded, unless the law requires it.

If a payment fails, Stripe retries it and we tell you by email. Your Finder keeps working for 7 days. If the payment has still not succeeded after 7 days, we suspend the Services: the Finder stops appearing on your website and your listings stop updating. You can still log in to your account, and the Services resume once the outstanding amount is paid.

When your subscription ends, we keep your account, your listings data and the enquiries received through your Finder for 90 days, so that you can restart your subscription or ask for a copy of your enquiries. After 90 days we delete them, except for the records the law requires us to keep, such as invoices. You can ask us to delete your data sooner by writing to privacy@propelos.com.

When you use the Services, you agree:

• to publish only listings you have the right to publish, with information that is accurate and lawful;
• not to connect, import or scrape listings from websites, feeds or other sources you do not own or do not have permission to use, such as another agency’s or a property portal’s website;
• not to use the Services to send spam or unlawful content, or to collect buyers’ data for purposes they have not been told about;
• not to probe, overload or disrupt the Services, to get around their usage limits, or to access another customer’s data;
• not to copy, resell or reverse-engineer the Services.

If you seriously or repeatedly break this section, we may suspend or end your access to the Services. Unless the breach is unlawful or puts other people at risk, we will tell you first and give you a chance to put it right.

You keep all rights in your listings, your brand materials and the enquiries you receive. You give us a non-exclusive licence to host, copy, process and display them for as long as we provide the Services to you, and only to provide the Services, including showing your listings to buyers in the Finder’s answers. When you name a website for us to read your listings from, you authorise us to read and copy the listing content its pages publish, and we may stop reading a website that blocks or limits our crawler.

When buyers use your Finder, you are the controller of their personal data and we process it on your behalf as your processor. Our Data Processing Agreement applies to that processing and forms part of these Terms. You are responsible for telling buyers how their data is used, in particular in your privacy policy. The Finder can link to your privacy policy and ask for consent in its enquiry form.

We work to keep the Services available and to fix problems quickly, but we do not guarantee that they will be uninterrupted or error-free, and we do not offer a service level or uptime commitment. The Services rely on third-party providers, such as hosting and AI model providers, and on your listing feed, CRM or website. We may carry out maintenance and change or improve features over time.

The Finder’s answers are generated automatically by AI models from your listing data and can contain mistakes. You are responsible for the accuracy and legality of your listings, and buyers should confirm details with you before relying on them.

Our Website and the Services, and all content and tools on them, are offered on an “as is” and “as available” basis, without warranties of any kind, either express or implied, except as these Terms expressly state.

To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that the Website or the Services will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy or reliability of any content or information on the Website or in the Finder’s answers, including property data

To the maximum extent permitted by applicable law, Propelos is not liable for any indirect, incidental, special, consequential or punitive damages arising out of or related to the Website or the Services, including:

• loss of profits, revenue, data or business opportunities;
• reliance on any information provided on the Website or in the Finder’s answers, including property data;
• interruption or unavailability of the Website or the Services.

Services: our total liability for all claims arising from or related to the Services is limited to the fees you paid us for the Services in the 12 months before the event that gave rise to the claim.

Website: if you use only the Website, our total liability for any claim arising from or related to these Terms or the Website does not exceed EUR 100.

Nothing in these Terms limits liability for fraud, wilful misconduct or gross negligence, or any other liability that cannot be limited under Spanish law.

You agree to indemnify and hold harmless Propelos, its officers, employees and agents from any claims, damages, losses or expenses (including reasonable legal fees) arising from your use of the Website or the Services, your listings and other content, or your breach of these Terms.

These Terms are governed by and construed in accordance with the laws of Spain. Any disputes arising from or in connection with these Terms are subject to the exclusive jurisdiction of the courts of Málaga, Spain.

We may change these Terms, including our prices. We publish every change on this page with a new “Last updated” date. If you have an account, we also email you at least 30 days before a change takes effect. If you do not agree with it, you can cancel your subscription before that date; if you keep using the Services after it, the changed Terms apply. For visitors who use only the Website, changes apply from the day they are published.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

These Terms, together with our Privacy Policy and, when you use the Services, our Data Processing Agreement, are the entire agreement between you and Propelos about the Website and the Services. If you have signed a separate contract with Propelos, that contract prevails where it differs from these Terms.

For questions about these Terms:

Email: hello@propelos.com

Company: Propelos Technology S.L.

Tax ID (NIF): B27624980

Registered in the Mercantile Registry of Málaga, sheet MA-197845 (electronic volume and folio), IRUS 1000471597682

Address: The Pool Marbella, El Corte Inglés El Capricho, 1 planta Avda. Bulevar Príncipe Alfonso de Hohenlohe 2, Marbella, 29602, Spain